Product Return Policy – Ogunga Engineering Works
At Ogunga Engineering Works, customer satisfaction is our top priority. We strive to ensure all our products meet high quality and performance standards. However, if you are not completely satisfied with your purchase, we are here to help.
Eligibility for Returns
You may return a product under the following conditions:
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The item was purchased directly from Ogunga Engineering Works (via our website or physical store).
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The return is initiated within 7 days of delivery.
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The product is unused, in its original packaging, and in resalable condition.
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You have the original receipt or proof of purchase.
Non-Returnable Items
We do not accept returns for:
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Custom-made or specially ordered products
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Electrical components once installed
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Items damaged due to misuse, negligence, or improper installation
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Clearance or discounted items labeled “Final Sale”
Return Process
To initiate a return:
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Contact us via info@ogungaengineeringworks.co.ke or call +254 705 426 677 with your order number and reason for return.
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Our support team will guide you through the return steps and confirm eligibility.
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Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item delivered or defective product).
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Once we receive and inspect the returned item, a refund or exchange will be processed within 5–7 business days.
Damaged or Defective Products
If your order arrives damaged or has a manufacturing defect:
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Notify us within 48 hours of delivery.
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Provide clear photos and a description of the issue.
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We will arrange for a replacement or repair at no extra cost.
Refunds
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Refunds will be issued to the original payment method used during purchase.
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Please allow 3–7 business days for the refund to reflect, depending on your bank or payment provider.
Need Help?
For any questions related to returns, reach out to us at:
📧 info@ogungaengineeringworks.co.ke
📞 0797612837